myPotential at Home caregivers and nurses go through an intensive interview process that includes screening for compassion, integrity, and competence. All applicants also complete a comprehensive background check and referral process. Once hired by myPotential at Home, each in-home staff member must complete an extensive orientation process to ensure the quality of care and level of client service they provide is worthy of the 125-year reputation of our parent company, National Lutheran Communities & Services. Furthermore, to maintain our high standards of care and professionalism, each myPotential at Home caregiver is observed in each client home a minimum of once every 60 days. We also provide ongoing senior health education to all employees who provide in-home care and support to our clients. Relevant topics include proper dementia care, end-of-life care, as well as professionalism, and confidentiality.